Refund policy

Hannes Software products are downloadable digital software. Refund requests are handled by contacting support at [email protected].

Include the purchase email, Paddle transaction ID or order details, product name, license type, and a short description of the issue. This helps verify the purchase and check whether license fulfillment, activation, or download support can resolve the problem.

Practical refund cases include duplicate purchases, inability to activate after support, or a paid product materially not matching the product page at the time of purchase.

Because license files and downloadable software can be delivered immediately, refund eligibility is reviewed case by case. Approved refunds are processed through Paddle.

There are no hidden subscriptions. If a future product offers a subscription, the product page and Paddle checkout must identify it before purchase.